Loading...
Free standard shipping on all orders (UK Mainland only)
Pay with Klarna and Clearpay COMING SOON
15% Launch Discount on all Beds range

Payment Information

Overview

Mellbour aims to provide you with secure, convenient, and flexible payment options. Whether you're purchasing products or services, our payment system ensures your information is handled safely and efficiently.

Accepted Payment Methods

We accept a variety of payment methods to make your shopping experience seamless:

Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Cash on Delivery: Our customers can choose to pay via our simple Cash on Delivery method if they prefer. This method will require a booking deposit to secure an order.
Bank Transfers: For larger orders, we offer the option to pay via direct bank transfer. Instructions will be provided at checkout, and your order will be processed once payment is confirmed.
Mobile Payments: You can also use mobile payment methods such as Apple Pay, Google Pay, and Samsung Pay for faster checkouts.

Secure Payment Processing

Your security is our top priority. To ensure the safety of your payment information:
  • We use SSL encryption to protect your data during transactions.
  • All payments are processed through secure payment gateways, which comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • We do not store your credit card details on our servers. Instead, payment information is handled directly by our trusted payment partner Stripe.

Currency

  • All payments are processed in GBP. If you're purchasing from outside this region, your credit card provider or bank may charge you in your local currency and apply any applicable conversion rates or fees.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase. If you do not receive a confirmation within a few minutes, please check your spam or junk folder, or contact our customer support team.

Failed Transactions

In case your payment fails, please try the following steps:
  • Ensure that all entered card or account details are correct.
  • Confirm that you have sufficient funds or credit available.
  • Check with your bank or card issuer for any potential blocks or issues.
If the issue persists, please contact our customer service team at customerservice@mellbour.com for assistance.

Refunds and Cancellations

We offer easy and transparent refunds in accordance with our Returns Policy.
If you are eligible for a refund, the amount will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

Need Help?

If you have any questions about payments or need assistance with completing your order, feel free to contact us at:
We are here to ensure your payment experience is smooth and secure.