We are committed to safeguarding the privacy of our website visitors, customers, and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of processing that personal data.

By using our website, you consent to our use of cookies in accordance with the terms of this policy.
In this policy, “we”, “us”, and “our” refer to Mellbour.

We may collect, store, and use the following kinds of personal data:

Contact Data: Your name, email address, phone number, and postal address.
Account Data: Your account identifier, email address, settings, and marketing preferences.
Transaction Data: Details of purchases you make, including name, address, payment details, and transaction history.
Communication Data: Information contained in or relating to any communications you send to us.
Usage Data: Information about your use of our website, including your IP address, browser type, geographic location, and navigation paths.

We may process your personal data for the following purposes:

Operations: To operate and manage our website, process orders, and supply products or services to you.

We rely on the following legal bases for processing your personal data:

Legitimate Interests: For operations, relationship management, security, and research activities.
Consent: For sending you direct marketing communications.
Contractual Necessity: To fulfil transactions and services requested by you.
Legal Obligations: Where required by law to store or disclose data for compliance purposes.

We may share your personal data with:

Service Providers: Such as payment processors, delivery services, and IT support companies.
Payment Processors: Including Stripe, Klarna and Clearpay to handle transaction data securely.
Marketing Platforms: Such as Mailchimp for managing email marketing campaigns.

We will only share your personal data where necessary to provide our services, comply with legal obligations, or protect our rights and interests.

We may transfer your personal data to countries outside of the European Economic Area (EEA) or the UK where necessary. These transfers will be based on legal adequacy decisions or appropriate safeguards.
Some of our service providers are based outside the EEA and UK, and we ensure that they meet the required legal standards for data protection.

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Contact Data: Retained for a minimum of 3 years and a maximum of 7 years after the last communication.
Account Data: Retained for a minimum of 3 years following account closure and up to 7 years. Transaction Data: Retained for a minimum of 3 years after the transaction date and up to 7 years.

 Upon expiry of the applicable retention period, we will delete your personal data.

You have the following rights concerning your personal data:

We use cookies on our website to:

Authenticate your identity and personalize your experience.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or loss.
While we strive to protect your data, we cannot guarantee the security of information transmitted online.

We may update this policy from time to time by publishing a new version on our website.
You should check this page periodically to ensure you are happy with any changes.

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at:
Mellbour Ltd
124 City Road, London, London, United Kingdom, EC1V 2NX
customerservice@mellbour.com
0207 183 5989